Can I get a free PC?
PowerGPU offers plenty of opportunities to win a free PCs by partnering with other content creators. Make sure to follow us on Twitter, https://twitter.com/Powe...
Can I request a change after my PC has been purchased?
Parts may be changed after purchase up to the time you are informed that your order has been finalized and the team is starting to build your PC. Please note th...
Can I use my own PC parts in my build?
Yes. You can send in your own PC components if they are in new condition and a release form is submitted to one of our sales representatives. Once the request h...
Does PowerGPU offer custom etching?
Yes, PowerGPU offers different option to customize your PC. Etching cost is approximately $150.00 USD. Please submit your desired graphic in PNG format for our...
Does PowerGPU offer custom water cooling?
We currently do not offer this option for our clients. Sporadically the company offers specialty builds that may include a custom loop. Please do not request a...
Does PowerGPU offer financing or payment plans?
PowerGPU currently offers Affirm. Affirm allows our clients to now finance your new PowerGPU PC.
Does PowerGPU ship overseas?
Yes. PowerGPU ships all over the world. For overseas shipping we ship in a crate for security during shipping. Shipping fees for overseas vary and can range fro...
How can I request a special part?
If you prefer to have a special part requested for you build please feel free to send an email to sales@powergpu.com. If you have more than one special request...
How long do I have to purchase the extended warranty?
The extended warranty can be purchased within 30 days after your order purchase date. Please reach out to the sales team at sales@powergpu.com for information o...
How long is an estimate good for?
Due to changes in parts and availability our estimates are only valid for 14 business days. If it is over 14 business days we cannot guarantee the availability...
How soon can I expect an answer to my email?
The staff at PowerGPU is available to answer email inquiries on Monday through Friday 9am to 5pm EST. We are closed on most holidays. While we do have some empl...
Limited Supply/Out of Stock Parts
Part availability will be dependent on both the supply from the manufacturer and demand in the market. Depending on these two factors there may be certain part...
What happens if my PC arrives damaged?
All of our shipments are insured through our shipping company, but if you do receive your PC and it has damage to the packaging or the PC itself please open a s...
What is the "placeholder" in my estimate/order?
Due to the exclusivity of some newly released components a wait list maybe used, in which case a placeholder would be assigned to your order which is priced at...
What is the minimum budget amount I can put on my build request form?
Currently our minimum budget amount is $1,500 USD for order requests in the USA and approximately $2,000 USD for international requests.
Who does PowerGPU use to ship their PC's?
While PowerGPU has the ability to use a variety of carriers for the shipping of our packages we currently use UPS. All packages require a signature for delivery...
Why am I charged an additional fee for the delivery of my PC?
While we included shipping and handling fees in our estimates this does not include any import fees that may apply. These fees vary greatly from county to count...
Why haven't I received my estimate?
All estimates are sent based on the estimated purchase date that was entered in your initial request. Estimates are purposely sent closer to the estimated purch...