FAQ

11 Docs

Can I get a free PC?

Last Updated: 25th September, 2025

PowerGPU offers plenty of opportunities to win a free PCs by partnering with other content creators. Make sure to follow us on Twitter, https://twitter.com/Powe...

Can I request a change after my PC has been purchased?

Last Updated: 25th September, 2025

Parts may be changed after purchase up to the time you are informed that your order has been finalized and the team is starting to build your PC. Please note th...

Can I use my own PC parts in my build?

Last Updated: 25th September, 2025

Yes. You can send in your own PC components if they are in new condition and a release form is submitted to one of our sales representatives. Once the request h...

Does PowerGPU offer custom water cooling?

Last Updated: 25th September, 2025

We currently do not offer this option for our clients. Sporadically the company offers specialty builds that may include a custom loop. Please do not request a...

Does PowerGPU offer financing or payment plans?

Last Updated: 25th September, 2025

PowerGPU currently offers Affirm. Affirm allows our clients to now finance your new PowerGPU PC.

How can I request a special part?

Last Updated: 25th September, 2025

If you prefer to have a special part requested for you build please feel free to send an email to sales@powergpu.com. If you have more than one special request...

How do i redeem my gift card?

Last Updated: 25th September, 2025

There are two ways in which you can redeem your PowerGPU e-gift card. 1. You can add your gift card code to the coupon section at checkout to apply your gift c...

How long is an estimate good for?

Last Updated: 25th September, 2025

Due to changes in parts and availability our estimates are only valid for 14 business days. If it is over 14 business days we cannot guarantee the availability...

How soon can I expect an answer to my email?

Last Updated: 25th September, 2025

The staff at PowerGPU is available to answer email inquiries on Monday through Friday 9am to 5pm EST. We are closed on most holidays. While we do have some empl...

What is the "placeholder" in my estimate/order?

Last Updated: 25th September, 2025

Due to the exclusivity of some newly released components a wait list maybe used, in which case a placeholder would be assigned to your order which is priced at...

Why haven't I received my estimate?

Last Updated: 25th September, 2025

All estimates are sent based on the estimated purchase date that was entered in your initial request. Estimates are purposely sent closer to the estimated purch...