WARRANTY INFORMATION

Power GPU, LLC (“PowerGPU”) expressly warrants to the original purchaser (“Client”) that Client’s Custom PC will be free from material defects in parts, materials, components, and workmanship for a period of One Year from the date of delivery.

PowerGPU will

(1) At PowerGPU’s option, repair without charge, replace without charge, or refund any material defects in parts, materials, components, or workmanship, and (2) provide without charge technical support services specifically related to the repair or replacement of any material defects in parts, materials, components, or workmanship. The Client is responsible for the cost of shipping the PC or parts to and from PowerGPU if a defect is believed to be present. PowerGPU’s obligation to repair or replace components or parts shall be limited to repair or replacement with the model or product that is available at the time of the repair or replacement and that is of the same likeness, kind, quality, and performance as the defective part or component. PowerGPU shall not be obligated to replace a defective part or component with a part or component that is of a superior likeness, kind, quality, or performance standard. In PowerGPU’s sole discretion, and at Client’s request, PowerGPU may replace the defective part with an upgraded part if Client consents to pay the difference in cost of the original part and the upgraded part.

To submit a warranty claim, contact us through the Technical Support page on our website.

Exclusions & Limitations

This Limited Warranty specifically excludes damage or defects that result from normal wear and tear, accident, neglect, misuse, user error, user modification, user installation, problems with electrical power, failure to perform preventive maintenance, or use that does not conform to the specifications given by the manufacturers of any component parts. PowerGPU’s warranty does not cover software of any kind. This Limited Warranty is void if bios settings are changed, any overclocking is done, ownership of the PC is transferred, or the client fails to follow instructions from technical support. Any repair or replacement performed by PowerGPU shall not extend the original one-year warranty period of this Standard Limited Warranty. PowerGPU is the sole and exclusive authorized provider of any warranty repairs or replacements.

THIS LIMITED WARRANTY IS AN EXPRESS WRITTEN WARRANTY AND THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT WITH RESPECT TO ANY OF POWERGPU’S PRODUCTS OR SERVICES, ALL SUCH IMPLIED WARRANTIES BEING SPECIFICALLY DISCLAIMED. CLIENT’S EXCLUSIVE REMEDY AND POWERGPU’S ENTIRE LIABILITY FOR BREACH OF WARRANTY SHALL BE, AT POWERGPU’S SOLE DISCRETION, THE REPAIR OR REPLACEMENT OF A PC, OR IT’S COMPONENTS OR PARTS, THAT MANIFESTS A MATERIAL DEFECT IN PARTS, MATERIALS, COMPONENTS, OR WORKMANSHIP, OR A REFUND OF THE PURCHASE PRICE THEREOF AFTER THE PC IS RETURNED TO POWERGPU. IN NO EVENT SHALL POWERGPU BE LIABLE TO CLIENT FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF PROFITS, REVENUE, OR DATA ARISING OUT OF OR RELATED TO THIS LIMITED WARRANTY, WHETHER IN CONTRACT, TORT, OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES ARE FORESEEABLE.

Return Policy

PCs from PowerGPU can be returned within 14 days from the date of delivery for a full refund minus a 15% restocking fee. The PC must be in the same condition as it was when it was shipped. Client may cancel their order at any time before their PC is shipped. In that case, Client shall be responsible for a $75 cancellation fee. All customers will have their original packages for their motherboard, SSD and RAM along with extra PSU wires shipped with the PC. These packages must be kept during the first year of purchase and coverage under the PowerGPU warranty. After said time frame it is at the customer discretion to continue to keep original packaging. If a PC is required to be returned to PowerGPU for repair during the first year of purchase, the original packaging sent by PowerGPU to you originally will also be required to be returned in the case that one of the items would need to be replaced and RMA’s to the manufacturer.

Purchase Required: Power GPU, LLC (“PowerGPU”) expressly warrants to the original purchaser (“Client”) that Client’s Custom PC will be free from material defects in parts, materials, components, and workmanship for a period of Two Years from the date of delivery.

PowerGPU will:

(1) At PowerGPU’s option, repair without charge, replace without charge, or refund any material defects in parts, materials, components, or workmanship, and (2) provide without charge technical support services specifically related to the repair or replacement of any material defects in parts, materials, components, or workmanship. The Client is responsible for the cost of shipping the PC or parts to and from PowerGPU if a defect is believed to be present.

Additional Power Surge Damage Protection

PowerGPU will: (1) At PowerGPU’s option, repair or replace without charge any parts, components, or materials that are damaged by a power surge or electrical failure during the two-year warranty period, and (2) provide without charge technical support services specifically related to the repair or replacement of any parts, components, or materials that results from power surge or electrical failure damage. The Client is responsible for the cost of shipping the PC or parts to and from PowerGPU if electrical damage or a defect is believed to be present. PowerGPU’s obligation to repair or replace components or parts shall be limited to repair or replacement with the model or product that is available at the time of the repair or replacement and that is of the same likeness, kind, quality, and performance as the defective part or component. PowerGPU shall not be obligated to replace a defective part or component with a part or component that is of a superior likeness, kind, quality, or performance standard. In PowerGPU’s sole discretion, and at Client’s request, PowerGPU may replace the defective part with an upgraded part if Client consents to pay the difference in cost of the original part and the upgraded part. To submit a warranty claim, contact us through the Technical Support page on our website.

Exclusions & Limitations

This Limited Warranty specifically excludes damage or defects that result from normal wear and tear, accident, neglect, misuse, user error, user modification, user installation, failure to perform preventive maintenance, or use that does not conform to the specifications given by the manufacturers of any component parts. PowerGPU’s warranty does not cover software of any kind. This Limited Warranty is void if bios settings are changed, any overclocking is done, ownership of the PC is transferred, or the client fails to follow instructions from technical support. Any repair or replacement performed by PowerGPU shall not extend the original two-year warranty period of this Limited Warranty. PowerGPU is the sole and exclusive authorized provider of any warranty repairs or replacements.

THIS LIMITED WARRANTY IS AN EXPRESS WRITTEN WARRANTY AND THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT WITH RESPECT TO ANY OF POWERGPU’S PRODUCTS OR SERVICES, ALL SUCH IMPLIED WARRANTIES BEING SPECIFICALLY DISCLAIMED. CLIENT’S EXCLUSIVE REMEDY AND POWERGPU’S ENTIRE LIABILITY FOR BREACH OF WARRANTY SHALL BE, AT POWERGPU’S SOLE DISCRETION, THE REPAIR OR REPLACEMENT OF A PC, OR IT’S COMPONENTS OR PARTS, THAT MANIFESTS A MATERIAL DEFECT IN PARTS, MATERIALS, COMPONENTS, OR WORKMANSHIP, OR A REFUND OF THE PURCHASE PRICE THEREOF AFTER THE PC IS RETURNED TO POWERGPU. IN NO EVENT SHALL POWERGPU BE LIABLE TO CLIENT FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF PROFITS, REVENUE, OR DATA ARISING OUT OF OR RELATED TO THIS LIMITED WARRANTY, WHETHER IN CONTRACT, TORT, OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES ARE FORESEEABLE.

Purchase Required: Power GPU, LLC (“PowerGPU”) expressly warrants to the original purchaser (“Client”) that Client’s Custom PC will be free from material defects in parts, materials, components, and workmanship for a period of Three Years from the date of delivery.

PowerGPU will:

(1) At PowerGPU’s option, repair without charge, replace without charge, or refund any material defects in parts, materials, components, or workmanship, and (2) provide without charge technical support services specifically related to the repair or replacement of any material defects in parts, materials, components, or workmanship.

Additional Power Surge Damage Protection

PowerGPU will: (1) At PowerGPU’s option, repair or replace without charge any parts, components, or materials that are damaged by a power surge or electrical failure during the two-year warranty period, and (2) provide without charge technical support services specifically related to the repair or replacement of any parts, components, or materials that results from power surge or electrical failure damage.

One Hour of Technical Support Services Included

This Limited Warranty entitles Client to one hour of consultation with PowerGPU’s IT Specialist and Troubleshooting team at no charge. This one-hour consultation is not limited to consultations regarding warranted defects, but may also be used by Client to inquire about PC optimization, OBS settings, Dual PC setups, or other general Q&A.

Domestic Shipping Included.

PowerGPU shall pay the costs of shipping the PC or parts to and from PowerGPU for the purposes of performing warrantied repairs or replacements if the Client’s shipping address is within the United States (including Alaska, Hawaii, and Puerto Rico). The Client is responsible for the cost of shipping the PC or parts to and from PowerGPU if the Client’s shipping address is outside of the United States. PowerGPU’s obligation to repair or replace components or parts shall be limited to repair or replacement with the model or product that is available at the time of the repair or replacement and that is of the same likeness, kind, quality, and performance as the defective part or component. PowerGPU shall not be obligated to replace a defective part or component with a part or component that is of a superior likeness, kind, quality, or performance standard. In PowerGPU’s sole discretion, and at Client’s request, PowerGPU may replace the defective part with an upgraded part if Client consents to pay the difference in cost of the original part and the upgraded part. To submit a warranty claim, contact us through the Technical Support page on our website.

Exclusions & Limitations

This Limited Warranty specifically excludes damage or defects that result from normal wear and tear, accident, neglect, misuse, user error, user modification, user installation, failure to perform preventive maintenance, or use that does not conform to the specifications given by the manufacturers of any component parts. PowerGPU’s warranty does not cover software of any kind. This Limited Warranty is void if bios settings are changed, any overclocking is done, ownership of the PC is transferred, or the client fails to follow instructions from technical support. Any repair or replacement performed by PowerGPU shall not extend the original three-year warranty period of this Limited Warranty. PowerGPU is the sole and exclusive authorized provider of any warranty repairs or replacements.

THIS LIMITED WARRANTY IS AN EXPRESS WRITTEN WARRANTY AND THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT WITH RESPECT TO ANY OF POWERGPU’S PRODUCTS OR SERVICES, ALL SUCH IMPLIED WARRANTIES BEING SPECIFICALLY DISCLAIMED. CLIENT’S EXCLUSIVE REMEDY AND POWERGPU’S ENTIRE LIABILITY FOR BREACH OF WARRANTY SHALL BE, AT POWERGPU’S SOLE DISCRETION, THE REPAIR OR REPLACEMENT OF A PC, OR IT’S COMPONENTS OR PARTS, THAT MANIFESTS A MATERIAL DEFECT IN PARTS, MATERIALS, COMPONENTS, OR WORKMANSHIP, OR A REFUND OF THE PURCHASE PRICE THEREOF AFTER THE PC IS RETURNED TO POWERGPU. IN NO EVENT SHALL POWERGPU BE LIABLE TO CLIENT FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF PROFITS, REVENUE, OR DATA ARISING OUT OF OR RELATED TO THIS LIMITED WARRANTY, WHETHER IN CONTRACT, TORT, OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES ARE FORESEEABLE.

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